Landlords
Professional property management for landlords who require structure, accountability, and commercial clarity.
Portobello Property Group manages already-tenanted residential units — from individual properties and portfolios to multiple units within residential blocks (unit management only) — delivering disciplined management, documented compliance, and financial oversight designed to protect and optimise returns.
Client Money Protection
Regulated Redress Scheme
Fully Insured
Experienced & Trusted
A Compliance-Led and Commercially Focused Approach
Letting residential property carries both legal responsibility and financial risk.
Our role is to manage both
We operate structured systems to ensure statutory obligations are met, while maintaining tight control over income, expenditure, and operational efficiency — helping landlords protect yield, minimise void periods, and avoid unnecessary cost leakage.
Dedicated Property Manager
Every landlord is assigned a dedicated property manager responsible for the day-to-day oversight of their property, portfolio, or managed units.
This ensures:
- Clear, consistent communication
- Familiarity with your property and tenants
- Accountability for compliance, maintenance, and cost control
- No call centres or fragmented handling
Landlords can communicate directly with their appointed property manager, ensuring matters are handled efficiently by someone who understands the property and its history.
Your property manager is supported by structured internal oversight to ensure continuity, resilience, and professional decision-making.
Landlord Portal & On-Demand Visibility
Full transparency, full control.
Landlords receive secure access to a dedicated online management portal, providing real-time visibility of both financial and operational activity across their property or portfolio.
Through the portal, landlords can:
- View rent statements and payment history
- Track income and expenditure
- Approve maintenance quotations
- Monitor the progress of maintenance and repair works in real time
- Review upcoming compliance requirements and inspections
- Access certificates, reports, and key documents at any time
- Message their dedicated property manager directly and request updates on demand
This provides full transparency and control, while significantly reducing administrative involvement.
Tenant Portal & Issue Management
Tenants are provided with access to a dedicated occupier portal, designed to streamline communication and issue reporting.
Through the tenant portal:
- Maintenance issues are reported digitally, including supporting photos
- Requests are logged, tracked, and updated in real time
- Progress is visible without repeated chasing or calls
This structured process:
- Reduces unnecessary tenant-to-landlord contact
- Improves response times and accountability
- Creates a clear audit trail for every issue
- Frees landlords from day-to-day administration
All tenant requests are overseen and managed by your dedicated property manager.
Financial Oversight & Cost Control
Effective property management is as much about cost discipline as it is about compliance.
Our financial oversight is designed to:
- Ensure rent is collected efficiently and reported clearly
- Monitor and control maintenance expenditure
- Avoid unnecessary, duplicated, or poorly scoped works
- Challenge inflated or inappropriate contractor costs
- Plan maintenance proactively to prevent costly reactive repairs
This approach helps landlords protect margins and maximise net returns over the long term, rather than allowing profitability to be eroded through inefficiency.
Management of Already-Tenanted Properties
We specialise exclusively in the management of properties where tenants are already in place.
Our service includes:
- Day-to-day tenancy and property management
- Rent collection and structured financial reporting
- Tenant communication and issue resolution
- Oversight of statutory inspections and certifications
- Coordination and supervision of maintenance works
- Ongoing landlord updates and reporting
We do not operate as a sales-led letting agency and do not provide tenant-finding services.
Proactive Management & Void Period Reduction
Effective management starts before a tenancy ends. Where notice has been served, we proactively assess the property and, where appropriate, coordinate works that can be carried out while the tenant remains in occupation.
This proactive planning helps to:
- Minimise void periods
- Reduce lost rental income
- Streamline transitions between tenancies
- Ensure properties are ready to be re-marketed quickly
Tenancy Transitions & Lettings Liaison
Although we do not carry out lettings directly, we actively manage tenancy transitions to ensure continuity and standards are maintained.
When a tenancy is coming to an end, we can:
- Liaise with a letting agent of your choice, or
- Coordinate with trusted letting partners we work with regularly
This ensures a smooth handover, clear communication, and minimal disruption.
Pre-Relet Works & Property Preparation
We coordinate and oversee all works required to prepare a property for re-letting, including:
- End-of-tenancy inspections and reporting
- Light refurbishment works
- More substantial maintenance or remedial works where required
- End-of-tenancy deep cleaning
- Final compliance checks prior to re-marketing
All works are managed through vetted contractors, quality-checked, cost-controlled, and fully documented.
Statutory Compliance & Safety Oversight
We manage and oversee all required statutory inspections and certifications through vetted and appropriately qualified contractors, including:
- Gas Safety inspections and certification
- Electrical Safety inspections (EICR)
- EPC assessments and renewals
All compliance activity is scheduled, monitored, recorded, and accessible via the landlord portal.
Maintenance & Contractor Management
All maintenance and repair works are professionally managed. We:
- Assess and scope works appropriately
- Obtain quotations where required
- Appoint and oversee suitable contractors
- Monitor quality, costs, and timelines
- Maintain full records and audit trails for all works
This ensures works are necessary, proportionate, and commercially sensible.
Emergency & Risk Management
We operate defined procedures for urgent and out-of-hours issues. Where an emergency arises — or where a landlord cannot be reached — we will take appropriate action to protect the property, occupants, and asset, using trusted contractors and established protocols.
All actions taken are:
- Proportionate
- Documented
- Reported to the landlord at the earliest opportunity
Escalation & Senior Oversight
If a landlord is dissatisfied with any aspect of management, they may request escalation to senior management.
We operate a clear escalation structure to ensure:
- Concerns are reviewed promptly
- Decisions are reassessed where appropriate
- Accountability is maintained at all levels
Portfolio & Block Unit Management
We manage individual residential units, multi-property portfolios, and multiple residential units within blocks.
Our scope is limited to individual unit management. We do not provide block management, service charge administration, or major works management.
Management Fees
Our standard management fee is 10% per month, calculated on the monthly rent.
Fees may vary depending on:
- The number of properties under management
- Whether the instruction relates to individual units, portfolios, or block-based units
- Property type, location, and complexity
- Scope of services required
All fees are agreed clearly in advance of instruction.
Limited-Time Introductory Offer
3% per month
For a limited period, new management clients may benefit from a reduced management fee for the first three months.
This offer is subject to property suitability and availability and is confirmed following an initial consultation.
A Selective Management Service
We manage selectively to maintain service quality, responsiveness, and professional standards.
Our service is best suited to landlords who value:
Compliance and risk management
Cost control and commercial discipline
Clear communication and accountability
Long-term asset protection
Speak to a Property Manager
If you are considering professional management for a tenanted residential property — whether a single unit, a portfolio, or multiple units within a residential block — we invite you to get in touch.